Refund Policy

At Hydrina, your satisfaction is sacred. If for any reason you're not in love with your purchase, we're here to make it right.

🔁 Returns & Refund Eligibility

• Items must be unused, unopened, and in original condition.

• Requests must be made within 14 days of receiving your order.

• We do not accept returns or refunds on used or opened skincare due to hygiene concerns.

• Sale items and gift cards are non-refundable.

🧴 Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect:

• Please contact us at info@hydrina.com within 7 days of delivery.

• Include your order number and clear photos of the issue.

• We’ll send you a replacement or issue a refund immediately.

🚚 Return Shipping

• Return shipping is the customer’s responsibility unless the item was received damaged or incorrect.

• We recommend using a trackable shipping method.

💳 Refund Processing

• Once your return is approved and received, we’ll process your refund to your original payment method within 3–5 business days.

• You'll receive an email confirmation once the refund is completed.

📬 How to Start a Return

Email us at info@hydrina.com with your:

• Order number

• Reason for return

• Any relevant photos (for damage/defect)

We’ll guide you through the next steps with care.